Privacy Policy
1. Information We Collect
When you purchase a product or subscribe, we collect:
| Data | How Collected | Why |
|---|---|---|
| Email address | Purchase form / subscription signup | Order confirmation, delivery, account access |
| Name | Purchase form | Order receipts and customer support |
| Payment information | Stripe (not stored on our servers) | Processing your purchase |
| Purchase history | Stripe + our database | Order tracking and support |
We do not collect sensitive personal data such as health information, precise location, or biometric data.
2. How We Use Your Information
We use collected data to:
- Process and fulfill your orders
- Send purchase confirmations and download links
- Handle customer support requests
- Send subscription renewal notices (opt-out available)
- Improve our products and website
We do not sell your personal information to third parties.
3. Payment Processing — Stripe
Payments are processed by Stripe, Inc., a PCI-DSS Level 1 compliant payment processor. Your full payment card details are never handled by or stored on Slate & Sill Co. servers.
Stripe may retain certain data as required by law and their privacy policy, which governs their use of your payment information. We recommend reviewing Stripe's Privacy Policy.
For subscriptions, Stripe stores a secure token linked to your payment method and charges it on the agreed schedule until you cancel.
4. Email — Postmark
Transactional and marketing emails are sent via Postmark, an email service provider. Postmark processes email addresses and message content on our behalf in accordance with their privacy policy.
You can unsubscribe from non-essential emails at any time using the link in each message. Transactional emails (order confirmations, download links) are sent regardless of marketing preferences.
5. Cookies and Analytics
Our site uses minimal cookies to maintain session state and remember your preferences. We use a first-party analytics script to understand site traffic and product performance. This data is anonymized and aggregate-only.
We do not use third-party advertising cookies and do not serve behavioral ads.
6. Data Retention
We retain order and account data for as long as your account is active and for a reasonable period thereafter to fulfill legal obligations, resolve disputes, and enforce agreements.
You may request deletion of your personal data at any time by emailing hello@sillos.co. We will honor valid requests within 30 days.
7. Data Security
We use industry-standard encryption (TLS/HTTPS) for all data in transit. Database access is restricted to authenticated connections via Neon (PostgreSQL). Payment data is handled exclusively by Stripe.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, port, or delete your personal data. To exercise any of these rights, contact us at hello@sillos.co.
9. Third-Party Links
Our site may link to external sites (e.g., Stripe checkout, Google Fonts). We are not responsible for the privacy practices of third-party sites — review their policies before submitting data.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes take effect when posted to this page with a revised effective date.
11. Contact
Questions or concerns? Email hello@sillos.co.
Terms of Use
1. Acceptance of Terms
By purchasing or using any product from Slate & Sill Co., you agree to be bound by these Terms of Service. If you do not agree, do not use our products.
2. Products and License
All products sold by Slate & Sill Co. are digital downloadable files — printable organizers, label templates, and system guides ("Products").
Upon purchase, you receive a non-exclusive, non-transferable, personal license to download and print the Products for your own household or personal use. You may not share, redistribute, resell, sublicense, or commercially exploit the files in any form.
One-time purchases grant perpetual access to the version purchased. Subscription access continues only while your subscription is active.
3. Subscription Terms
Subscriptions are billed on the interval selected at checkout (monthly or annual). You authorize Stripe to charge your payment method automatically on each renewal.
You may cancel a recurring subscription at any time. Cancellation takes effect at the end of the current billing period — you retain access through that period. We do not issue partial-period refunds for unused time.
To cancel, email hello@sillos.co with your order email and we will process it.
4. Refunds
Because our products are digital goods delivered instantly upon purchase, all sales of digital products are final and not eligible for a refund once the download has been accessed. This policy is reflected in our Refund Policy page, which forms part of these terms.
If you experience a technical issue downloading your files, contact us at hello@sillos.co and we will resolve it promptly.
5. User Responsibilities
You are responsible for:
- Using products in accordance with the license granted above
- Ensuring your printing equipment and supplies are capable of producing the intended result
- Maintaining the security of your account and payment information
6. Intellectual Property
The Products, including their design, layout, and content, are owned by Slate & Sill Co. and protected by copyright law. Unauthorized reproduction or distribution is prohibited.
You may print and use the Products yourself, and may give a physical printout as a personal gift — provided no digital copy is transferred.
7. Disclaimer
Products are provided "as is." We make no warranties, express or implied, regarding the Products' accuracy, fitness for a particular purpose, or merchantability. We are not liable for any loss or damage arising from use of the Products.
8. Changes to Terms
We may update these terms from time to time. Changes take effect when posted to this page with a revised effective date. Continued use of the site after changes constitutes acceptance.
9. Governing Law
These terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of the United States.
10. Contact
Questions about these Terms? Reach us at hello@sillos.co.
Refund Policy
1. Our Refund Approach
Slate & Sill Co. sells digital products — downloadable printable files — delivered instantly upon purchase. Because these products cannot be "returned" in the traditional sense, our refund policy reflects the nature of what you're buying.
Our four productized tiers — Pantry & Freezer Reset Kit ($17), Drawer & Cabinet Label Kit ($12), Everyday Home System ($39), and Calm Home Bundle ($59) — are all digital-printable downloads. Once you've received the files, the product has been delivered; the remainder is your printer, your paper, and your time.
2. One-Time Purchases
All one-time digital product purchases are final once the download has been accessed.
Here is our policy in practice:
- Before download: If you have not yet accessed the download link, contact us within 7 days of purchase and we will issue a full refund.
- After download: Refunds are not available once the files have been downloaded or the download link has been opened, as the product cannot be "returned."
- Technical issues: If you cannot download or open your files due to a technical error on our end, contact us and we will resolve it or issue a refund — no questions asked.
- Wrong product: If we delivered the wrong file, email us within 14 days with your order details and we will send the correct product or refund you.
To request a refund or report an issue: email hello@sillos.co with your order email and a brief description.
3. Subscriptions
Recurring subscriptions may be cancelled at any time. Cancellation stops future billing but does not refund the current billing period.
No partial-period refunds are issued when a subscription is cancelled mid-cycle. You retain access to all subscription content through the end of the paid period.
To cancel: email hello@sillos.co with your order email and "Cancel subscription" in the subject line.
4. What Is Not Covered
The following are not eligible for refunds:
- Change of mind after download has been accessed
- Failure to read product descriptions before purchase (all descriptions are on the store page)
- Printing quality issues — printing is done on your own equipment; we cannot control your printer, paper, or ink
- Subscription cancellations after the renewal date has passed (access is not refunded retroactively)
5. How Refunds Are Processed
If a refund is approved, it is processed via Stripe to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank.
6. Disputes
If you believe a refund decision was made in error, contact us directly before initiating a dispute with your payment provider. We handle all disputes fairly and prefer to resolve issues directly.
7. Contact
Refund requests and technical issues: hello@sillos.co. We respond within 1–2 business days.